TRIF, Simona-Mihaela; TULEU, Daniela-Liliana. CONSEQUENCES OF CRM CAPABILITIES DIMENSIONS ON CUSTOMER SATISFACTION AND MARKET EFFECTIVENESS. Ecoforum Journal, [S. l.], v. 8, n. 2, 2019. Disponível em: https://ecoforumjournal.ro/index.php/eco/article/view/2063. Acesso em: 21 nov. 2025.