KOC, Erdogan; BOZ, Hakan. DEVELOPMENT OF SCALES TO MEASURE CUSTOMERS’ WILLINGNESS TO HAVE CONTROL AND THE CONTROL OFFERED BY SERVICE BUSINESSES. Ecoforum Journal, [S. l.], v. 6, n. 3, 2017. Disponível em: https://ecoforumjournal.ro/index.php/eco/article/view/2496. Acesso em: 22 nov. 2025.