Eminovic, Ilhana, and Ermin Cero. “Factors Influencing Customer Satisfaction in Retail Chains in Bosnia and Herzegovina: A Case of Bingo d.o.O”. Ecoforum Journal 14, no. 2 (May 29, 2025). Accessed November 25, 2025. https://ecoforumjournal.ro/index.php/eco/article/view/2771.