ACCESSIBILITY OF PUBLIC SERVICES IN THE ISLANDS REGION (CASE STUDY: OFFICE OF POPULATION AND CIVIL REGISTRY, WEST HALMAHERA REGENCY)

Abstract

This study aims to analyze the quality of public services in the archipelago. Public services in the archipelago are not getting much attention from the government; the problem is limited access to public services. The method is used in this study is a qualitative method. Access is an important benchmark in the success of public service delivery. Geographically, the islands located in West Halmahera district have different challenges from other regions, because they have to deal directly with the sea. The range of public services depends on waves. It also requires transportation costs that can burden the community. The impact of the difficult reach that must be taken by the community, resulting in public services felt far for the community. Special policy for public services in the archipelago as a form of improving the quality of public services to facilitate the public in accessing public services provided by local governments.