IMPACT OF TRAINING QUALITY & TEAM COMPETENCE ON ERP IMPLEMENTATION SUCCESS: EVIDENCE FROM BOSNIA & HERZEGOVINA

Abstract

This study is focused on empirical factors that are influencing perceived success of ERP implementation by users in companies in Bosnia and Herzegovina. The study investigates effects of training quality and team competence on ERP implementation success in Bosnia and Herzegovina companies. A structured survey, based on previously validated scales, was used to collect the data, and once collected, was processed in SPSS and Microsoft Excel. Descriptive statistics and regression methodology were applied in SPSS. Results revealed statistically significant effects of Training Quality on ERP Implementation Success while the hypothesized effects of Team Competence on ERP Implementation Success were not confirmed. Rejection of direct effects of Team Competence emphasize some specifics of the market and the economy of Bosnia and Herzegovina. It may be that an under-developed economy and the ERP culture caused some factors to be less important in the success of the ERP implementation. Results of this study may help companies, managers and project managers in need of ERP implementation to identify important factors of perceived success by users. The population of the study is from one corporation located in Bosnia and Herzegovina with approximately 400 ERP users that developed and internally implemented their own ERP system.