THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, JOB INSECURITY, AND PSYCHOLOGICAL STRAIN: A STUDY AMONG REAL ESTATE AGENTS IN THE WESTERN BALKANS

Authors

  • Faris Alibegovic International Burch University

Abstract

The focus of this research is the examination of interconnections between emotional intelligence (EI), job insecurity (JI) and psychological strain (PS) among real estate agents in the Western Balkans. The real estate business in the region is volatile and commission-driven and hence, in many cases, causes a state of occupational stress and uncertainty. With quantitative cross-sectional design, 155 agents were used to complete a self-report survey with validated scales of EI ( 789 ), PS ( 870 ) and JI ( 827 ). The important results indicate a strong, negative correlation between EI and PS (r=−.191, p<.05), which are illustrative of a protecting role of EI. JI had a positive correlation with PS (r=.347, p<.01). The mediation analysis revealed that JI-PS are related partially through EI (B=0.056, p=.045), indicating that one of the ways that JI relates to strain is by foamishing emotional competencies. Theoretically, this paper enhances the knowledge on the psychological well-being in high-stress career in the Western Balkans that can be of use to real estate companies. Suggestions are creating helpful environments, developing EI and decreasing negative JI impacts towards a stronger workforce.

 

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Published

25.08.2025

Issue

Vol. 14 No. 3 (2025): 3rd issue in 2025

Section

Management, Marketing and Business Administration

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