EduNext Learning: Balancing AI Innovation and Equity in India’s Digital Education Revolution

Authors

  • Khushi GARG Asian Business School
  • Mansi SHARMA Asian Business School
  • Marilena-Oana Nedelea Stefan cel Mare University of Suceava

Abstract

EduNext Learning Pvt. Ltd. is a Bengaluru-based education technology startup that aimed to democratize personalized learning through its AI-driven platform, EduBot 2.0. While the company achieved rapid growth and widespread adoption across India, it encountered serious ethical and operational challenges related to algorithmic bias, data privacy, and teacher dissatisfaction. The AI system demonstrated higher accuracy for urban English-medium students compared to rural and regional-language learners, raising concerns about equity and inclusivity. Additionally, inadequate consent mechanisms resulted in violations of the Digital Personal Data Protection Act (2023), while excessive reliance on data dashboards contributed to teacher burnout. This paper analyzes EduNext’s challenges using SWOT, PESTEL, and root cause analysis frameworks. It proposes an Ethical AI Reboot combined with a Teacher Partnership Model to restore trust, ensure regulatory compliance, and align with India’s National Education Policy 2020 and UNESCO’s ethical AI guidelines. The study concludes that ethical governance, transparency, and human–AI collaboration are essential for sustainable growth in digital education.

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Published

31.01.2026

How to Cite

GARG, K., SHARMA, M., & Nedelea, M.-O. (2026). EduNext Learning: Balancing AI Innovation and Equity in India’s Digital Education Revolution. Ecoforum Journal, 15(1). Retrieved from https://ecoforumjournal.ro/index.php/eco/article/view/3018

Issue

Vol. 15 No. 1 (2026): 1st Issue of 2026

Section

Business Economics, Sustainable Development, Public Administration and Law

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